Warranty DOES NOT cover virus removal due to user ignorance and neglect, NO OFFENSE.
Lots of application out there claim to be for virus removal, when in fact they are the viruses.
I can help you, but you have to follow this exactly, step by step:
FACT: It's very hard or even impossible to get rid of any infection in a Windows environment, as most of them will corrupt your antivirus protection as a first step in infecting your computer.
SOLUTION:
Here is the best way to remove a virus or any other infection from a Window$ machine:
What you should do if you know or suspect that your Windows computer was infected by a virus, worm, trojan or other malware:
Go to a different, healthy, non-infected PC or laptop and download both the BitDefender and the Kaspersky Anti-virus Recovery CD's (free downloads).
Download links for both:
http://download.bitdefender.com/rescue_cd/2013/bitdefender-rescue-cd.iso
http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/kav_rescue_10.iso
Burn both downloaded iso files to CD with an iso burner software. If you do not have an iso burning software installed, I recommend getting the CDBurnerXP (free software) from here:
http://cdburnerxp.se/
Once you burned the recovery CD's, return to the infected computer and put the BitDefender Anti-virus Recovery CD in your CD/DVD drive and boot from CD (set your boot up options in BIOS to CD boot as first option if it does not boot from CD at first)
Once your infected computer boots into the Recovery CD Linux environment, first update the virus definition database from the Internet server, than perform a complete scan of your desktop computer or laptop (all hard drives and/or partitions). Remove (delete) any infections found, and shut down your desktop computer or laptop.
Remove the BitDefender Anti-virus Recovery CD and insert the Kaspersky Anti-virus Recovery CD.
Repeat the same procedure as for BitDefender above.
After scanning with those 2 Anti-virus Recovery CD's, your system should be virus free, and will function properly again.
Good luck.
Source(s):
Happy and worry free Linux user (the guys that usually create the viruses - lool). Also Windows fixer for other less fortunate people.