Blue screen won't let me log on normally?

Question

I literally just installed the program for my HTC Android and it required me to reboot
which I did. However now my laptop won't let me log on normally or in safety mode with networking without the blue screen appearing and shutting down my computer to prevent damage. I can log on in safety mode without networking and I tried to uninstall the programmes but it won't let me uninstall them and it says windows installer service could not be accessed. I tried system restore several times but every time it failed.
What can I do?

Answer 1

You need to reinstall the Operating System.

Answer 2

Step 1 : Restore Deleted System Files



The operating system files must be in a good state for the smooth working of your computer. Computer crashes problem occur when some of the operating system files are deleted, moved or renamed. More Info: http://computercrashes.weebly.com/





Step 2 : Uninstall Malfunctioning Device Drivers



A Software driver is a computer program allowing higher-level computer programs to interact with a hardware device.



A recently installed device driver could be faulty. Find out the nonsupporting/ malfunctioning device driver, and uninstall it.

Answer 3

you can contact norton chat through another computer, or in safe mode with networking, or some other way, and they can help you out. u can also google the program on another computer and figure out how to delete it like for example google:

"how to remove the 'program name' virus manually"



gl

Answer 4

I found a solution here:

https://answersrip.com/question/index?qid=20111013184931AAjeMPL