Question:
Computer problem, please help!?
2009-06-24 09:31:16 UTC
I am on my parents' computer right now.
My computer (a Windows XP) is giving me some major problems. Yesterday I turned it on and it got to the windows xp logo with the little blue bar running across the bottom and then just stayed there! Then I tried rebooting it and it won't get past that screen in Normal Mode, Safe Mode, or Last Good Configuration. So then I tried pressing F8 and disabling the automatic rebooting feature so that it doesn't keep trying to reboot itself only to get stuck at the windows xp logo again.
So after I disabled automatic rebooting, a blue screen came up that says in white letters:
"TOP: c0000221 {Bad Image Checksum}
The image WINTRUST.dll is possibly corrupt. The header checksum does not match the computed checksum"

1. What the heck does that mean?
2. How do I get out of that blue screen and onto the desktop? I was going to get a new computer soon anyway but I just want to get to the desktop once so that I can email myself all the documents that I want to save.

Please help me, I NEED to save some of my documents! I have no idea where this error came from. I haven't changed anything recently on the computer.
Twelve answers:
vlnplyr55
2009-06-24 09:44:48 UTC
If you're just interested in saving files, pull the hard-drive and backup everything needed to a different computer, then reinstall windows. You will notice significant speed gains as well since a fresh install always runs better.



If you are really talented, you can pull that .dll from another computer and use Windows recovery (from the install disc) to replace it.



But yes, you had a virus of some sort...
2009-06-24 09:36:38 UTC
wintrust.dll is a process that uses functions to verify trust in files, catalogs, memory blobs, signatures, or certificates by third parties. A checksum is a string of characters that checks to see if the file is corrupted or not.



Since the file is related to security, it's likely that a virus tried to replace or corrupt the file on purpose. Since you can't log in to do a virus scan, we need to get creative.



There are ways to access your important documents if we cannot get your computer up and running again. But first I will list ways to fix your computer and get it running.



The most direct (and easiest) way to repair the file is to boot your original installation disks and run the automated system recovery tool. To do this, boot from it, wait until the drivers load (do not go into the recovery console, this is something different) and continue as you normally would to install Windows, except after it detects versions of windows, press "R" for repair, and it will initiate an automated recovery.



Most people do not keep their original install disks, so another way to do this is to use a Linux boot disk to mount the Windows partition and replace the wintrust.dll file. My guess is that you aren't familiar with Linux so I will try to be as detailed as possible.



1. Download a disk image. Here is one (which is free), it's called Ubuntu. There are tons more you can use but this one tends to be most popular and the easiest to use. http://www.ubuntu.com/getubuntu/download



2. Burn the ISO image you got to a disk. Make sure to choose the "burn ISO image" option, not a data disk or anything else, or it won't work.



3. Boot into the disk just like you would a normal windows install disk.



4. When it's done loading, from the menu choose "boot from disk without changes".



5. When you are on the desktop, go into the menu at the top and look for a program called "terminal". it should be somewhere in the accessories menu.



6. Now you'll see a white box with black text and it should read "ubuntu@ubuntu:~$"



7. Type the following EXACTLY and press enter after each line. If it says "command not found" or "syntax error", try again (don't type the ubuntu@ubuntu:~$). You may browse to this question with the firefox browser in Ubuntu and copy and paste the commands if you wish.





ubuntu@ubuntu:~$ sudo bash



ubuntu@ubuntu:~$ mkdir /mnt/windows



ubuntu@ubuntu:~$ mount -t auto /dev/hda1 /mnt/windows



[NOTE: If you get an error after this command, then hda1 isn't your root drive. Try "sda1" or "hda2,3,4" or sda2,3,4 etc until you stop getting an error]



ubuntu@ubuntu:~$ ln -s /mnt/windows ~/Desktop



8. Now a link to your Windows files should come up on your desktop and you can stop using the terminal. Download a replacement wintrust.dll (I recommend one by Microsoft, from somewhere else might be malicious) and brows to it's location. Replace the file. Reboot back into Windows



The second step is the most difficult and it is understandable if you need to try it a few times. The terminal is not something for casual users.



If, for some reason, this doesn't work, you might need to just get your files off the computer. To do this:



9. Follow step 7 again.



10. Hook up a USB flash drive or external hard drive to the computer. It should recognize it automatically.



11. Open both locations and find the files in your Windows folder you wish to keep. Drag them to the backup device. After that, go ahead and reinstall Windows.



[NOTE: if it says "permission denied" or something similar, do the following:



1. Press F1. The screen will blackout into a terminal.



2. Type the following exactly:



ubuntu@ubuntu:~$ sudo bash



ubuntu@ubuntu:~$ killall gdm



ubuntu@ubuntu:~$ startx



And the desktop should reappear. All this command did was log you into the administrator acount so that you would have permission to access the files.]



I hope this helped, good luck.
?
2009-06-24 09:45:55 UTC
As you can't get into safe mode, I think your only option is to boot from the original WindowsXP cd and use the opetion to repair. You obviously have a corruptfile or , so hopefully this will replace them. Otherwise, you can use the option to reinstall WIndows over your existing copy but leaving your file system intact. So that all of your files will still remain after a reinstall. Hope that's all clear.

Regards

Thu
2009-06-24 09:37:36 UTC
Try the last good configuration. You may have a corrupt disk or just too many viruses. Last good config should allow you to get in and save off what you need. If it's a bad disk, you need to get it to someone who knows how to save your documents.



You always need to have backups of everything important on your computer. Docs, pics, etc....



Get a good backup solution and use it frequently from now on.



This might cost you a few hundred dollars now, but if you blow a disk in the future, your backup is all you will have.



Good luck.
Golden Hand
2009-06-24 09:41:34 UTC
Copy the wintrust.dll from other xp pc, or download it from internet website (do Google search with keyword "wintrust.dll download), save it to you thumbdrive.

Use "Command Prompt" on F8 menu, located the Wintrust.dll file (C:\windows\system32\ folder). Renamve the wintrust.dll file to other name wintrust.d00. Then copy the good wintrust.dll file from thumbdrive. Reboot the PC.
fazzy
2009-06-24 09:37:31 UTC
im not sure there is this software that does it but im not sure of the name but instead if you want your documents back open up the mother board and take out the hard drive after that you got two options? option one take it to a shop to put the files on usb ( you can do it your self its easy) option two is stick the hard drive in your new computer or you can have both hard drives on the new pc old and new :s
2009-06-24 09:42:19 UTC
You can try this MS link to resolve your issue:



http://support.microsoft.com/default...b;en-us;326687



If you simply want to retrieve your files and can't get to them, you can save your hard drive and install it as a slave in your new PC to retrieve them .



One other thing you might try is to go into your BIOS and change your RAID settings. It works when I get a blue screen while reformatting a hard drive.



BTW-Your computer is not a "Windows XP". That's your operating system. :)
2009-06-24 09:36:14 UTC
Eww...the only blue screen ive heard of is the blue screen of death...and if thats what you have, your screwed. I would pick up a camera and put it on youtube so people can see exactly whats going on. Heck, theres probably already some vids of this on youtube.
volkmann
2016-10-11 13:08:21 UTC
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Dhruv
2009-06-24 09:35:37 UTC
i think its eather a hacker that hacked ur comp. or a mgnet might of messed your computer up. If i were you i would just get a new computer
killerbread
2009-06-24 09:36:17 UTC
it might be a virus but who knows or a screen problem



http://killerbread.webs.com/
REHAN 001
2009-06-24 09:46:07 UTC
IT SHOULD BE SOME SOFTWARE PROBLEM OR SCREEN BETTER CHECK IT CLEARLY OR NEW PC


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